Refund policy
Last Updated: May 27, 2026
At Kayam, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
7-Day Return Policy
Customers may request a return or exchange within 7 days of receiving their order.
To be eligible for a return:
- The item must be unused and unwashed
- The item must be in its original condition
- Original tags and packaging must be intact
- Proof of purchase/order confirmation is required
Non-Returnable Items
The following items are not eligible for return or exchange:
- Products purchased during clearance or final sale
- Gift cards
- Damaged products caused by misuse or improper handling by the customer
Return Process
To initiate a return, contact us at:
Email: supports@kayam.in
Please include:
- Your order number
- Reason for return
- Photos of the product (if applicable)
Once your request is approved, return instructions will be shared with you.
Refund Policy
After we receive and inspect the returned item, your refund will be processed.
- Refunds are issued to the original payment method
- Please allow 5–7 business days for the refund to reflect in your account after approval
Exchange Policy
We offer exchanges for:
- Wrong size received
- Damaged product received
- Incorrect product delivered
Exchange requests must also be made within 7 days of delivery.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos for quick assistance.
Cancellation Policy
Orders can only be cancelled before they are shipped. Once shipped, the order cannot be cancelled.
Contact Us
For any return, refund, or exchange-related queries:
Brand Name: Kayam
Email: supports@kayam.in